Putting things where they ought to be

Every day, after clocking in, I walk past a three foot high by eight foot long banner that boasts the number of robotic surgeries our department has done in the last twelve months.

Every day when I clock out, I head in the opposite direction toward the side stairs and pass our Patient satisfaction survey scores (posted the same way they are received) on an 8 x 11.5 inch piece of paper. They are under a clear plastic plaque. Next to it are three additional sheets with the questions and coordinating score breakdown for each.

We have a history of high patient satisfaction scores.

The hallway toward the pre-op area, where the patients change, get IV’s, etc…That’s the Robotic surgery banner hallway.

When people get the randomly sent survey, I don’t think they care how many robotic surgeries we have done.

And the surveys, well really, the importance of quality patient care, in my opinion, far exceeds technology.

Maybe I’ll go in some evening, late in the evening, bring a step stool, some big tacks, and switch this up…

But then I like my job, so I’ll find something else to battle about.

 

 

 

 

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